KUALITAS LAYANAN APLIKASI SIM PENGEMBANGAN KEPROFESIAN BERKELANJUTAN DINAS PENDIDIKAN PEMUDA DAN OLAHRAGA DAERAH ISTIMEWA YOGYAKARTA

Abstract

The background of this research is the community's dissatisfaction with the application service for the Management Information System for Professional Development and Continuity (SIM PKB) for the Department of Education, Youth and Sports for the Special Region of Yogyakarta. The dissatisfaction is due to the slow and complicated process for the PKB SIM service. This study aims to determine the service quality of the SIM PKB Disdikpora DIY application. This type of research is descriptive research with a qualitative approach. The data in this research are primary data and secondary data. Data analysis techniques with data reduction, data presentation, and drawing conclusions. Determination of informants with purposive sampling technique. The results of this study indicate that the service quality of the SIM PKB Disdikpora DIY application is not maximized. Of the five indicators used in this study, they have not been fully met, only one indicator has been met, namely empathy, while the other four indicators (tangible, reliability, responsiveness, assurance) have not been fully fulfilled.

Keywords: service quality; PKB SIM application; Disdikpora DIY.