KUALITAS PELAYANAN PRIMA SATU PINTU PADA KANTOR REGIONAL I BADAN KEPEGAWAIAN NEGARA YOGYAKARTA

Abstract

Abstract

One effort that can be taken by public organizations in providing excellent service is to provide one-stop services (One Stop Services). Currently Kanreg I BKN Yogyakarta has provided one-door service in the hope that it can provide services that are easy, inexpensive, fast, non-convoluted with the support of legal rules, mechanisms, systems, procedures, readiness of human resources and facilities and infrastructure for the creation of public services optimal. This study wanted to find out the quality of one-stop service at the Regional Office I of the Yogyakarta State Personnel Agency. This study uses a research method with a qualitative descriptive approach. Data is obtained using observation, interviews, and documentation. The technique of taking respondents that I use is purposive sampling. The one-stop prime service indicator is based on KEPMENPAN No.15 of 2014: (1) Requirements (simple and easy), (2) Procedure (according to the rules), (3) Service time (one day service), (4) Fees / Tariffs (no fees), (5) Service Products (doc. NP / SK), (6) Complaint Handling (response to criticism of suggestions and complaints).

 Keywords: public service, one door excellent service.